I found out through talking to them that they use the latest cleaning equipment and process available for Chem-Dry. Not all Chem-Dry franchises have the latest and greatest so be sure to check. I wanted to use the Chem-Dry process because I know that using a steam process – which takes longer to dry – sometimes results in a dirtier carpet than before you started because it’s hard to stay off the carpets the length of time you need to be off them. Our carpet is 15 years old and I wasn’t sure whether it could survive any longer, but they managed to breathe some additional life into it. I will definitely use them again.